Your Privacy Matters
to zh999 — Here Is
Our Full Commitment

1. Who We Are & Scope of This Policy

zh999 operates Pakistan's premier online betting and casino platform, offering sports betting markets (including Serie A football and T20 cricket), live casino games, jackpot slots, cockfighting, and account management services — all denominated in Pakistani Rupee (PKR).

This Policy applies to all personal data that zh999 collects, processes, and stores in connection with the operation of the zh999 platform. It covers data collected through the zh999 website, your zh999 account dashboard, customer support interactions (including live chat), and payment transactions processed in PKR via Easypaisa, JazzCash, SadaPay, Raast, HBL, UBL, and MCB Bank.

This Policy does not apply to third-party websites, services, or products that may be linked to or from zh999. zh999 is not responsible for the privacy practices of third-party operators and recommends that you review their privacy policies independently.

2. Data We Collect About You

zh999 collects personal data from you in the following categories:

2.1 Registration Data

When you create a zh999 account, we collect:

• Full name (as it appears on your Pakistan CNIC or passport)
• Date of birth (to verify that you are 18 years of age or older)
• Pakistani mobile telephone number
• Email address
• Residential address in Pakistan (city and province)
• Username and encrypted password

2.2 Identity Verification (KYC) Data

To comply with Know Your Customer (KYC) obligations and to process withdrawal requests, zh999 may request copies of:

• Pakistan CNIC (Computerised National Identity Card) — front and back
• Passport (where provided as an alternative to CNIC)
• Proof of address documentation (utility bill or bank statement dated within 90 days)
• Source-of-funds documentation where required by anti-money-laundering procedures

2.3 Transaction & Payment Data

When you make deposits or withdrawals on zh999 using Easypaisa, JazzCash, SadaPay, Raast, HBL, UBL, or MCB Bank, we collect:

• Mobile wallet number or bank account details (as required to process the transaction)
• Transaction reference numbers and timestamps
• Deposit and withdrawal amounts in PKR
• Payment method type used for each transaction

zh999 does not store full payment card numbers. Payment processing is handled by zh999's authorised payment service providers, subject to their own security and privacy standards.

2.4 Betting & Gaming Activity Data

zh999 records all betting and gaming activity conducted through your zh999 account, including:

• Sports bets placed (market, selection, stake in PKR, odds, outcome)
• Live casino game sessions (game type, duration, wager amounts, outcomes)
• Jackpot slot spins (game title, stake per spin, win/loss outcomes)
• Cockfighting wagers (event, selection, stake, outcome)
• VIP loyalty points accrued and redeemed

2.5 Technical & Usage Data

When you access the zh999 platform, we automatically collect certain technical data via server logs and cookies, including:

• IP address and approximate geographic location (city/region level)
• Device type (mobile, tablet, desktop) and operating system
• Browser type and version
• Session start and end times
• Pages and features accessed within zh999
• Referring URL (the website or search engine that directed you to zh999)

2.6 Customer Support Data

When you contact zh999 support via live chat, your conversation transcript, the support agent's responses, and any documents you share during the support session are retained as part of your zh999 account record for quality assurance, dispute resolution, and training purposes.

3. How We Use Your Data

zh999 uses the personal data described in Section 2 for the following purposes:

Purpose	Data Used
Create and manage your zh999 account	Registration data, KYC data
Verify your identity and age (18+ enforcement)	KYC documents, date of birth
Process PKR deposits and withdrawals	Transaction & payment data
Deliver sports betting, casino, slots & cockfighting services	Betting & gaming activity data
Operate the zh999 VIP loyalty programme	Betting & gaming activity data
Provide 24/7 English customer support	All categories as relevant
Detect and prevent fraud, collusion & money laundering	All categories
Monitor responsible gaming indicators	Betting & gaming activity data, transaction data
Improve zh999 platform performance and user experience	Technical & usage data
Send account-related notifications and service updates	Email address, mobile number
Comply with legal and regulatory obligations	All categories as required

4. Legal Basis for Processing

zh999 processes your personal data on the following legal bases:

• Performance of a contract: Processing your registration data, KYC documents, and payment data is necessary to enter into and fulfil the agreement between you and zh999 — enabling you to hold a zh999 account, deposit and withdraw PKR, and access all platform products.
• Compliance with legal obligations: zh999 is required to collect and retain certain data — including KYC identity verification records — to comply with applicable anti-money-laundering, counter-terrorist-financing, and responsible gaming obligations.
• Legitimate interests: zh999 processes technical usage data and betting activity data to detect fraud, improve platform security, operate the responsible gaming programme, and enhance the overall zh999 user experience — provided these interests are not overridden by your privacy rights.
• Consent: Where zh999 sends marketing communications or uses non-essential cookies, we do so only on the basis of your freely given, specific, and informed consent. You may withdraw this consent at any time without penalty.

5. Sharing Your Data with Third Parties

zh999 does not sell your personal data to any third party. zh999 may share your personal data with the following categories of third parties, strictly on a need-to-know basis and only to the extent necessary:

5.1 Payment Service Providers

To process PKR deposits and withdrawals, zh999 shares necessary transaction data with authorised payment service providers, including Easypaisa, JazzCash, SadaPay, and banking partners (HBL, UBL, MCB Bank). These providers process payment data subject to their own privacy and security policies and are contractually bound to handle your data securely.

5.2 Identity Verification Partners

zh999 may use authorised third-party KYC and identity verification service providers to assist with age verification and document authentication. These providers receive only the minimum data required for verification purposes and are contractually prohibited from using your data for any other purpose.

5.3 Game and Data Providers

zh999's live casino games, slot titles, and sports data feeds are supplied by licensed third-party software and data providers. These providers may receive technical session data necessary to operate their games on the zh999 platform. They do not receive your identity or financial data.

5.4 Legal & Regulatory Authorities

zh999 will disclose your personal data to law enforcement agencies, regulatory authorities, or courts of competent jurisdiction where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of zh999 or other zh999 players.

5.5 Fraud Prevention

zh999 may share data with fraud prevention agencies and industry-standard responsible gaming registries (such as self-exclusion schemes) where required to enforce our responsible gaming obligations or to prevent fraudulent activity on the platform.

6. Data Retention Periods

zh999 retains personal data for the following periods, after which data is deleted or permanently anonymised:

• Active account data — retained for the duration of your zh999 account and for 5 years following account closure.
• KYC verification documents — retained for a minimum of 5 years from the date of submission, in line with anti-money-laundering record-keeping requirements.
• Transaction records (PKR deposits and withdrawals) — retained for 7 years from the date of each transaction to satisfy financial record-keeping obligations.
• Betting and gaming activity logs — retained for 3 years from the date of each transaction and then anonymised for statistical purposes.
• Customer support transcripts — retained for 2 years from the date of the support interaction.
• Technical and usage data (server logs) — retained for up to 12 months and then deleted.

Where a legal hold, dispute, regulatory investigation, or fraud review requires zh999 to retain data beyond the standard periods above, data will be retained until the relevant matter is resolved and the hold is lifted.

7. Cookies & Tracking Technologies

The zh999 platform uses cookies and similar tracking technologies to provide a functional, secure, and personalised user experience. zh999 uses the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the zh999 platform to function. They enable session management, authentication, and security features on your zh999 account. These cookies cannot be disabled without preventing you from using zh999.
• Functional Cookies: These cookies remember your preferences on zh999 — such as your preferred language and display settings — to personalise your experience on the platform.
• Analytics Cookies: With your consent, zh999 uses analytics cookies to understand how players navigate and use the platform. This data is used in aggregate and anonymised form to improve zh999's design, performance, and product features. zh999 does not use analytics data to identify individual players.
• Security Cookies: zh999 uses security cookies to detect and prevent fraudulent activity, unauthorised access, and bot traffic on the platform.

You may manage your cookie preferences through your web browser's settings. Disabling strictly necessary cookies may prevent zh999 from functioning correctly. Disabling analytics cookies will not affect your access to any zh999 product or feature.

8. Security of Your Personal Data

zh999 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL (Secure Sockets Layer) encryption on all data transmitted between your device and zh999
• Encrypted storage of passwords using industry-standard one-way hashing algorithms (plain-text passwords are never stored by zh999)
• Access controls ensuring that zh999 employee access to personal data is limited strictly to those with a business need
• Regular internal security audits and penetration testing of zh999 infrastructure
• Secure, access-controlled server environments with continuous intrusion monitoring
• Staff training on data protection obligations and secure data handling procedures

While zh999 takes all reasonable steps to protect your personal data, no internet-based system is completely immune to security risks. You are responsible for maintaining the security of your own zh999 account credentials. If you suspect unauthorised access to your zh999 account, contact zh999 support via live chat immediately.

9. Your Rights Over Your Data

As a zh999 account holder, you hold the following rights in relation to your personal data. To exercise any of these rights, contact zh999 support via live chat or email [email protected] (plain text only — not a clickable link). zh999 will respond to all data rights requests within 30 days.

9.1 Right of Access

You may request a copy of the personal data zh999 holds about you at any time. zh999 will provide this information in a commonly used electronic format within 30 days of a verified request.

9.2 Right to Rectification

If any personal data zh999 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account information directly from your zh999 account dashboard, or contact support for changes that require manual review.

9.3 Right to Erasure

You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been unlawfully processed. zh999 will fulfil erasure requests subject to legal retention obligations — for example, transaction records required for anti-money-laundering compliance cannot be deleted before their mandatory retention period expires.

9.4 Right to Restriction of Processing

You may request that zh999 restricts the processing of your personal data in certain circumstances — for example, while a correction request is being assessed, or where you contest the lawfulness of processing.

9.5 Right to Data Portability

You may request that zh999 provide you with your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON) for the purpose of transferring it to another service provider.

9.6 Right to Object

You have the right to object to the processing of your personal data where zh999 relies on legitimate interests as the legal basis. You may also object to receiving marketing communications from zh999 at any time through your account notification settings.

10. Children's Privacy (18+ Only)

The zh999 platform is strictly for adults aged 18 years and over. zh999 does not knowingly collect personal data from individuals under the age of 18. Age verification is conducted during the zh999 registration process and may be enforced with documentary evidence at any point during your use of the platform.

If zh999 becomes aware that personal data has been collected from a person under the age of 18, that account will be immediately closed, any balance returned, and all associated personal data deleted as soon as practically possible. If you have reason to believe that a minor is using a zh999 account, please contact zh999 support immediately via live chat.

11. Changes to This Policy & Contact

11.1 Policy Updates

zh999 reserves the right to update or amend this Privacy Policy at any time. Material changes to this Policy will be communicated to registered players via email notification or an in-platform banner at least 7 days before the changes take effect. The updated Policy will always be available at zh999.games/privacy-policy with the effective date clearly displayed. Your continued use of zh999 after the effective date of any update constitutes your acceptance of the revised Policy.

11.2 Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by zh999, please contact the zh999 customer support team via live chat — available 24 hours a day, 7 days a week. Alternatively, you may write to [email protected] (plain text — not a clickable link). zh999 is committed to responding to all privacy-related enquiries promptly and transparently.